Job Posting OPEN
Community Health Worker
JOB TITLE
Community Health Worker
REPORTS TO
Clinical Care Manager
SUPERVISION EXERCISED
N/A
FLSA
Non-Exempt
OTHER CONTACTS
NOTCH personnel at all locations, patients, patient
representatives, family members, 3rd party payers, other provider
offices, hospital personnel, community health partners, and outside agencies
JOB
SUMMARY
The Community Health Worker will provide comprehensive
support services to patients and their families with medical, dental, social,
and mental health needs. The position includes interacting with patients in a
Primary Care setting, in the patient’s home, and in the community. The
Community Health Worker will be responsible for establishing interpersonal
relationships with patients and their families. The individual will function in
a multidisciplinary team providing holistic care aimed at improving overall
health. The Community Health Worker will
be responsible for helping patients and their families navigate and access
community services, other resources, and adopt healthy behaviors. The Community
Health Worker will aim to improve adherence to health recommendations, reduce
inappropriate healthcare utilization, and enhance communication between the
patient and the healthcare team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Interacts with patients, community members, families, and
members of the care team to provide a range of care services. Specific duties
and responsibilities include:
§
Care Coordination
§
Providing health education and coaching
§
Facilitating health promotion
§
Assisting patients in accessing medical and
dental services including establishing Medical and Dental homes
§
Remote care management including Self Measured
Blood Pressure Devices
§
Organizing and providing patient outreach
§
Promoting patient health engagement
§
Assessing and responding to an individual’s
needs involving Social Determinants of Health including but not limited to
transportation, nutrition, and housing.
§
Helping patients develop health management plans
and goals
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Coaching patients in effective management of
their chronic conditions and self -care
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Helping patients understand their care plan
§
Helping patients to utilize community resources
including but not limited to scheduling appointments and application assistance
§
Continuously assessing a patient’s eligibility
for State, Federal, and community-based programs designed to improve a patients
Social Determinants of Health
§
Follow up on referrals to specialist and community-based
organizations
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Facilitating self-management workgroups
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Assisting patients in obtaining affordable
medication
§
Supporting behavioral change using motivational
interviewing
§
Advocating for individual and community needs
§
Performing other functions or duties as assigned
KNOWLEDGE, SKILLS AND
ABILITIES
- Strong
relationship-building
- Strong
written and verbal skills
- Good
time management, organizational, and problem solving skills
- Ability
to present in a professional manner benefiting the organization
- Willingness
to work flexible hours
- Ability
to seek supervision when needed or appropriate
- Ability
to work as a member of an interdisciplinary team and in an interagency
collaboration
- Strong
interpersonal skills (proficiency in interviewing, basic negotiation, and
mediation)
- Strong
computer skills (Microsoft Office – Word, Excel).
EDUCATION
Bachelor’s in Social Work preferred. High School Diploma or
GED required.
EXPERIENCE
N/A
CERTIFICATE/LICENSE
N/A
PHYSICAL DEMANDS AND WORK
ENVIRONMENT
The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this position. Reasonable accommodations may be made to enable
individuals with disabilities to perform the functions.
While
performing the duties of this position, the employee is regularly required to
talk or hear. The employee frequently is required to use hands or finger,
handle, or feel objects, tools or controls. The employee is occasionally
required to stand; walk; sit; reach with hands and arms; climb or balance; and
stoop, kneel, crouch, or crawl.
The
employee must occasionally lift and/or move up to 15 pounds. Specific vision
abilities required by this position include close vision, distance vision,
color vision, peripheral vision, and the ability to adjust focus.
The noise
level in the work environment is usually moderate.
MACHINERY AND EQUIPMENT USED
Personal computer and printer, copier, calculator,
telephone, and facsimile machine
NOTE
This job description in no way states or implies that these
are the only duties to be performed by the employee(s) incumbent in this
position. Employees will be required to
follow any other job-related instructions and to perform any other job-related
duties requested by any person authorized to give instructions or
assignments. All applicants made a
conditional offer of employment must cooperate fully with background
investigations. All duties and responsibilities are essential functions and
requirements and are subject to possible modification to reasonably accommodate
individuals with disabilities. To
perform this job successfully, the incumbents will possess the skills aptitudes
and abilities to perform each duty proficiently. Some requirements may exclude individuals who
pose a direct threat or significant risk to the health or safety of themselves
or others. The requirements listed in
this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment
contract, implied or otherwise, other than an “at will” relationship.
Reviewed with employee by:
____________________________________ ____________________________________
Manager’s
Name Date
Received and accepted by:
____________________________________ ____________________________________
Employee’s Name Date
NOTCH
is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.